Each order is lovingly checked before we ship it to you – but occasionally items may be damaged during delivery. For breakages please contact us via email at info@memothelabel.com within 48 hours of the delivery of your purchase.

Please keep in mind that the products you are buying are handmade and 100% natural so they tend to have variations from batch to batch.

Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. Please don't hesitate to reach us at info@memothelabel.com if you are unhappy with your order. 

In most cases, returns are processed as store-credit or exchange due to the nature of our products. However in rare cases, we will offer refunds if product is returned due to an allergic reaction or damage/defect. In order to receive store-credit/refund, please reach out to us within 30 days of purchase and send the product back to us within 7 days of reaching out. There must be 80% or more of the product left in the bottle/jar in order to qualify.  

If a product arrives broken or damaged, we are happy to send a replacement. However a photograph as proof of the damage/defect is required.

Memo the Label is not responsible for any additional shipping costs for returns, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Memo the Label.

Please note we do not refund the shipping costs. For international orders, if your package is unclaimed and is returned back to us, we may refund the amount of the products but the shipping cost will not be refunded.

Purchases made via retail stores must be returned to their point of purchase.

Return enquiries: info@memothelabel.com